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DEFINITIONS:
"agreement" - the acknowledgment by "you" (the
"buyer") and Vitality House Limited trading as Sweetiebag.com (the "seller")
to abide by the Terms & Conditions laid out
below in the sale of goods from this website.
"Vitality House Limited trading as Sweetiebag.com" - The "Company", "us", "we",
"our", the "seller"
"customer" - "you", the "buyer", "your"
"the Website" - www.sweetiebag.com, the "site"
"carrier" - ParcelForce Worldwide, Citylink, and any
delivery service appointed by ourselves.
"price" - the cost of the product or service
offered on our website
"product" - the goods offered for sale on our
website
"checkout" / "shopping basket" - an electronic
means of purchasing from out website
CONDITIONS
1) Your statutory rights are in no way affected
by these Terms & Conditions.
2) We may change at the Terms & Conditions at
anytime, and in doing so, it is your
responsibility to check what alterations have
been made. Your continued use of this Site,
after any such changes, will constitute your
acceptance of the changes to these terms.
3) At our discretion we may change, terminate or
suspend any part of this website, including any
content.
4) Acceptance of your order
shall be acknowledged by e-mail, and will
confirm name, delivery address, value of goods
to be shipped and delivery
5) Prices stated on the website include standard rate VAT of 20%
costs.
PAYMENT
1) All monies are payable in Pounds Sterling (GBP).
2) Payment
may be made by credit or debit card as well
as personal cheque. You have the option of using
our secure online ordering system, posting a
cheque, or by telephone / fax quoting your credit
or debit card number.
3)
Please make cheques payable to Sweetiebag and post
to 297 High Street, Dorking, Surrey, RH4
1RE and write your order no. on the back of the
cheque.
4) No goods will be dispatched until funds have
cleared. All goods remain the property of
Vitality House Limited until such time as the full
amount has been received.
5)
If an instance occurs when we
cannot fulfill your order, we shall contact you with
the offer of an alternative comparable product, or
the option to cancel the order in part or full, and
at such time a refund shall be
given.
6)
At no time will we store your credit or debit card
details electronically or otherwise.
7) Should you make errors in entering your
order, you will have a number of opportunities
to correct it prior to finally confirming and
submitting the order for us to fulfill.
DELIVERY
1) Delivery times are governed by our carriers,
and are approximate.
2)
Orders received by 11.30am Mon-Fri will be
delivered by
Royal
Mail First Class or Next Working Day
Courier unless there are products unavailable. Orders received
after 11.30am will be delivered
the following working day. No deliveries are
made on Saturday or Sunday except
where sent by Royal Mail.
3) Any delivery times are quoted from when the
order is fulfilled to the package reaching its
destination.
4) After seeking your approval we may dispatch your
order in multiple installments, as required.
5) If free delivery or any discount is offered,
it will be at our discretion and may not be
available on certain products, or in certain
countries.
6) There is a minimum
charge of delivery
of £5 per order for UK mainland deliveries for
up to 5kg.
TAXES / DUTIES
FOR OVERSEAS ORDERS
1) If local taxes or import duties are levied on
your order this shall be the responsibility of
the buyer and not Vitality House Limited. We
therefore recommend that you check with your
local authorities prior to placing your order to
avoid possible distress.
CANCELLATION
POLICY
1) Under the Distance
Selling Regulations you have the right to cancel
your order for up to 7 working days after the
day you receive the goods.
You are entitled to a full refund of the goods
and delivery.
2) You must advise us within this period of your decision to cancel the order either by written letter phone (01306 881546) or email to customerservices@sweetiebag.com quoting your order no.
3) Please return the unwanted items to us within 30 days of cancellation, in an unused condition and having taken reasonable care with it. You will have to pay for the cost of returning the unwanted goods.
4) None of
the above conditions apply to goods which are personalised or have been made or ordered in to a special bespoke order.
RETURNS POLICY - FAULTY, DAMAGED OR UNSATISFACTORY PRODUCTS
1) If you are unhappy with an item when you receive it or if any of the goods are faulty or damaged, please return the item to us within 30 days.
2) You must advise us within this period of your decision to return the order either by written letter, phone (01306 881546) or email to customerservices@sweetiebag.com quoting your order no.
3) We will refund you the full cost of your order including delivery charges wthin 30 days of receiving notification that you will be returning the product.
4) If you chose to
return the package, you must obtain a returns
number via e-mail first, then return the box
with the contents in the same condition that
they arrived. The cost of returning the package
shall be the responsibility of the buyer and not
Vitality House Limited unless the goods are faulty or are not what you ordered. In these circumstances we will pay you the cost of the return postage.
5) We
cannot accept returns for any product that was specially
ordered / bought in for your order unless they are faulty or damaged.
6) Please send all returned
products to Sweetiebag Customer Returns, 297
High Street, Dorking, Surrey, RH4 1RE
LIMITATION
OF LIABILITY & RISK
1) We cannot guarantee that
our website will be available 100% of the time,
and because of this any loss, financial or
otherwise, will not be our responsibility.
2)
Loss or damage caused by our website or e-mail
system, through error or virus, shall not be our
responsibility, and no compensation shall be
offered.
3) Any person, or persons, who do
not agree to these terms and conditions, should
refrain from using our website and services
immediately.
4) We have the right to refuse
service, without prejudice or reason.
5) The
services we offer are only available to people
over the age of 18years, except by prior
agreement.
6) We have the right to cancel
any order up until the time of shipping, and if
this is so, we shall refund any and all monies
paid in respect to that order, and offer no
compensation in return for any reason.
7) We
shall abide by the laws and regulations of the
UK only, in any and all cases of
legality.
COPYRIGHT
& TRADEMARKS
1) www.Sweetiebag.com, its
name, layout, design, any code, text, graphics
and logos shall remain the property of Vitality
House Limited and as such are protected by
copyright and/or trademark.
2) All names and
logos of products remain the property of their
respective owners.
3) Any reproduction of
material, in part or full, from our website is
prohibited without prior consent.
GENERAL
1) Any amendments to this agreement
shall be posted on our website, and shall
include the date on which it was last
amended.
2) If any part of this agreement is
found to be void or unenforceable, it will be
removed from the main body, and in doing so
shall not detract from the rest of this
document, which will remain valid.
3) Until
the order is collected by the carrier, and in
part, accepted by you, this shall be an
enforceable document, and shall bind all
parties.
4) This contract shall be construed
in accordance with English Law and shall be
subject to the English Courts exclusively.
5)
If, within 5 working days of receiving your
order, we find that we cannot fill it, we shall
contact you and offer you alternative products or the
option to withdraw the order either in full or
in part.
6) The charge for delivery offered
on our website, shall be determined by the
weight of the order, its destination, and the
carrier appointed by us, this cost is agreed by
you by your acceptance in proceeding through the
electronic checkout.
7) You acknowledge that
for any goods that you order from us, that you
are over the legal age (if any) for the purchase
of such items, and that you can legally purchase
these products in your country of residence.
Amended 14
Jun 2011 |
